Frequently Asked Questions
Everything you need to know about the Zentangle Method products and shopping experience.
What is included in a Zentangle starter kit?
Our starter kits include high-quality archival ink pens, graphite pencils, tortillions for shading, and our signature 100% cotton paper tiles to provide the best tactile experience for your practice.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 10-21 business days.
Do you offer digital workshops or only physical products?
We offer both! You can purchase physical supplies and kits, or enroll in our digital masterclasses which provide instant access to instructional videos and downloadable guides.
What is your return policy?
We offer a 30-day return policy for all unopened and unused physical products. Please note that digital products and online workshop registrations are non-refundable once accessed.
Are the pens and paper archival quality?
Yes, we prioritize longevity. Our pens use pH-neutral, fade-resistant pigment ink, and our paper tiles are acid-free to ensure your artwork remains vibrant for years to come.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout process.